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For support email us at this link  Email Support  or call us at 973 887-4499 

 

PLUG AND PLAY POS SUPPORT PHONE NUMBER 973-887-4499

Aldelo Software Phone Support Available (Mon-Fri / 9-5 EST)

 

Free Phone Support - PLUG AND PLAY POS offers 30 day FREE phone support on all software and systems purchased through us with Aldelo direct support 24/7

 

SOFTWARE - Optional Aldelo annual software phone support with FREE Upgrades can be Purchased @$595.00.  Call Us to Order 866 937-4767

 

HARDWARE - All hardware vendors tech support departments can be contacted directly, make sure to have your serial #'s handy when contacting the hardware support phone #'s on the right side of this page.

 

DRIVERS - To download POS peripherals drivers go to our   Downloads Page

 
 

PLUG ANG PLAY POS SYSTEMS LLC - TERMS & CONDITIONS OF SALE

 

ALL SOFTWARE SALES ARE FINAL - NO RETURNS.... HARDWARE & SYSTEM HARDWARE RETURNS ARE SUBJECT TO A RESTOCK FEE

 

 

COMPLETE POS SYSTEMS PRE-DELIVERY CONFIGURATION AND SUPPORT: 

 

1. All Hardware is unpacked and burned In for a minimum of 48 Hrs before shipping unless requested sooner.

2. Software is installed, Windows is configured for optimum POS performance, including Windows updates.

3. Hardware is connected with all drivers installed, and hardware is configured to work with Aldelo software.

4. Multi-Terminal configurations - will include Windows advanced network TCP/IP configuration and testing.

5. All necessary cabling will be tested and included with their respective POS hardware, with easy instructions and port labeling for you to unpack, then Plug and Play.

6. We provide 1hr per station login time free of charge, to complete your system setup and train you on the POS system operation.

7. Onsite system setup & training is available at a charge of $125.00 per hour in the NYC metro area.  Call us for

availability of onsite support & training in other areas.

 

ALDELO SOFTWARE SUPPORT & REMOTE LOGIN SERVICES: CALL 973 887-4499

 

1. We provide 1/2 hr per software license, phone support or login time, free of charge, to setup the software registration and train you on the POS software operation.  All additional login setup and training is subject to a $50.00 per 1/2 hour charge.

2. PLUG AND PLAY POS SYSTEMS LLC is not responsible for any Windows O/S incompatibility or corruption causing Aldelo POS to function improperly upon software installation.

3. Onsite system setup & training is available at a charge of $125.00 per Hour in the NYC Metro Area.  Call us for availability of onsite support & training in other areas.

4. Networking of your POS PCs and or terminals and all POS hardware not supplied by us being used with Aldelo software purchased from us is subject to $50.00 per half hour login support charges.

 

 

ONGOING PHONE SUPPORT & REMOTE LOGIN SERVICES: CALL 973 887-4499

 

1. You can contact us Mon/Fri 9am to 5pm for ongoing Aldelo POS software support.  Software support includes Aldelo operation questions, system options changes, system malfunctions, It does not include Aldelo database management, such as menu changes, inventory maintenance, time & attendance maintenence, etc.

2. You can contact us Mon/Fri 9am to 5pm for EDC support on Sterling, Mercury, and PPI.

3. For First Data, TSYS, Paymentech, Global, & Heartland EDC support, contact your processor directly

4. You can contact us Mon/Fri 9am to 5pm for Hardware Issues, Please note that all the hardware we sell is Aldelo Certified and comes with a direct manufacturer warranty, so hardware failures will be directed to the manufacturers tech support for repair or replacement.  Any Login support to reconfigure hardware replaced or repaired by the manufacturer is subject to $50.00 per half hour login support charges.

5. All POS software, hardware, hardware integration, that is damaged by burglary, misuse, storm damage, etc. is subject to $50.00 per half hour login support charges to download, reinstall, rebuild, or repair damage to the system.

    

 

ADDITIONAL SERVICES:

 

1. ALDELO Custom Menu Programming Services - Our staff can quickly program your custom menu, with all modifiers and food prep questions needed to run your operation smoothly.  Most menu's can be set for a $300.00 to $600.00 programming fee.  Have a very large menu?  Fax us your menu for a quote.
 

2. PER INCIDENT PHONE SUPPORT - For support not covered above, a $50.00 per incident charge will apply, up to 30 minutes time provided per incident.

 

Aldelo Doc's

 

  Aldelo Setup Manual EDC 6.2 Upgrade .doc EDC 6.2 Install .doc

Downloads Page

Hardware Vendors

Aldelo Setup Manual

Hardware Support #s

Aldelo Direct 24/7
209-338-5481


Dell 877-861-3355


Elo 800-557-1458


Epson 800-234-1445


GVision
949-586-3338


ID Tech
800-984-1010


Logic Controls
516.248.0400


MetroLogic
856-537-6400


MMF Cash Drawer
800 769-1954


Posiflex
510-429-7097


POS-X
800 790-8657


Samsung Bixilon
800-333-4949


Star Micronics
800-782-7636


Senor Tech
408 980-0558


Touch Dynamic
732-382-5701


Whooz Calling
800 240-4637

 

 

 

If you wish to Demo the Aldelo Lite Version, download the (.pdf) below with instructions to change Lite Version Demo.

   Demo License Codes .pdf
 

                           Copyright 2005-13 - Plug and Play POS Systems LLC - All Rights Reserved - Trademarks are Property of their Respective Owners