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PLUG AND PLAY PHONE SUPPORT AVAILABLE
(Mon-Fri / 9-5 EST)
PHONE NUMBER
973-887-4499

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US AT THIS LINK


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PLUG AND PLAY POS
OFFERS 30 DAY FREE
PHONE SUPPORT ON
ALL SOFTWARE &
SYSTEMS PURCHASED
THRU US WITH ALDELO
DIRECT SUPPORT 24/7

 
  SOFTWARE SUPPORT   HARDWARE SUPPORT   DRIVERS
 
OPTIONAL ALDELO
ANNUAL
PHONE SUPPORT
WITH FREE UPGRADES
CAN BE PURCHASED

@$595.00 (AFR106)
OR CALL US TO ORDER
AT 866 937-4767

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ALL HARDWARE
VENDORS SUPPORT DEPARTMENTS CAN
BE CONTACTED
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Aldelo Direct 24/7
209-338-5481

 
Dell
877-861-3355

 
Elo
800-557-1458

 
Epson
800-234-1445

 
 
GVision
949-586-3338

 
Touch Dynamic
732-382-5701

 
Bematech
516-248-0400

 
MetroLogic
856-537-6400

 
 
MS Cash Drawer
800 544-1749

 
Posiflex
510-429-7097

 
POS-X
800 790-8657

 
ProTech
800-333-4949

 
 
Samsung Bixilon
800-333-4949

 
Star Micronics
800-782-7636

 
Senor Tech
408 980-0558

 
Whooz Calling
800 240-4637

 

PLUG ANG PLAY POS SYSTEMS LLC - TERMS & CONDITIONS OF SALE

 

ALL SOFTWARE SALES ARE FINAL - NO RETURNS....

HARDWARE & SYSTEM HARDWARE RETURNS ARE SUBJECT TO A RESTOCK FEE

 

 

COMPLETE POS SYSTEMS PRE-DELIVERY CONFIGURATION AND SUPPORT: 

 

1. All Hardware is unpacked and burned In for a minimum of 48 Hrs before shipping unless requested sooner.

2. Software is installed, Windows is configured for optimum POS performance, including Windows updates.

3. Hardware is connected with all drivers installed, and hardware is configured to work with Aldelo software.

4. Multi-Terminal configurations - will include Windows advanced network TCP/IP configuration and testing.

5. All necessary cabling will be tested and included with their respective POS hardware, with easy instructions and port labeling for you to unpack, then Plug and Play.

6. We provide 1hr per station login time free of charge, to complete your system setup and train you on the POS system operation.

7. Onsite system setup & training is available at a charge of $125.00 per hour in the NYC metro area.  Call us for availability of onsite support & training in other areas through our reseller network.

 

ALDELO SOFTWARE SUPPORT & REMOTE LOGIN SERVICES: CALL 973 887-4499

 

1. We provide 1/2 hr per software license, phone support or login time, free of charge, to setup the software registration and train you on the POS software operation.  All additional login setup and training is subject to a $75.00 per 1/2 hour charge.

2. PLUG AND PLAY POS SYSTEMS LLC is not responsible for any Windows O/S incompatibility or corruption causing Aldelo POS to function improperly upon software installation.

3. Networking of your POS PCs and or terminals and all POS hardware not supplied by us being used with Aldelo software purchased from us is subject to $75.00 per half hour login support charges.

 

ONGOING PHONE SUPPORT & REMOTE LOGIN SERVICES: CALL 973 887-4499

 

1. You can contact us Mon/Fri 9am to 5pm for ongoing Aldelo POS software support.  Software support includes Aldelo operation questions, system options changes, system malfunctions, It does not include Aldelo database management, such as menu changes, inventory maintenance, time & attendance maintenence, etc.

2. You can contact us Mon/Fri 9am to 5pm for EDC support on Sterling, Mercury, and PPI.

3. For First Data, TSYS, Paymentech, Global, & Heartland EDC support, contact your processor directly

4. You can contact us Mon/Fri 9am to 5pm for Hardware Issues, Please note that all the hardware we sell is Aldelo Certified and comes with a direct manufacturer warranty, so hardware failures will be directed to the manufacturers tech support for repair or replacement.  Any Login support to reconfigure hardware replaced or repaired by the manufacturer is subject to $75.00 per half hour login support charges.

5. All POS software, hardware, hardware integration, that is damaged by burglary, misuse, storm damage, etc. is subject to $75.00 per half hour login support charges to download, reinstall, rebuild, or repair damage to the system.

    

ADDITIONAL SERVICES:

 

1. ALDELO Custom Menu Programming Services - Our staff can quickly program your custom menu, with all modifiers and food prep questions needed to run your operation smoothly.  Most menu's can be set for a $300.00 to $600.00 programming fee.  Have a very large menu?  Fax us your menu for a quote.
 

2. PER INCIDENT PHONE SUPPORT - For support not covered above, a $75.00 per incident charge will apply, up to 30 minutes time provided per incident.

 

 

 

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