For support email us at
call us at 973 887-4499
PLUG AND PLAY POS SUPPORT PHONE NUMBER 973-887-4499
Aldelo Software Phone Support Available (Mon-Fri / 9-5 EST)
Free Phone Support -
PLUG AND PLAY POS offers 30 day FREE phone support
on all software and systems purchased through us with Aldelo direct
SOFTWARE - Optional
Aldelo annual software phone support
with FREE Upgrades can be
Call Us to Order 866 937-4767
HARDWARE - All hardware vendors
tech support departments can be contacted directly, make sure to have your serial #'s handy when contacting the hardware support phone #'s on the right
side of this page.
DRIVERS - To
download POS peripherals drivers go to our
PLUG ANG PLAY POS SYSTEMS LLC - TERMS & CONDITIONS OF SALE
ALL SOFTWARE SALES ARE FINAL - NO RETURNS....
HARDWARE & SYSTEM
HARDWARE RETURNS ARE SUBJECT TO A RESTOCK FEE
COMPLETE POS SYSTEMS PRE-DELIVERY CONFIGURATION
1. All Hardware is
unpacked and burned In for a minimum of 48 Hrs before
shipping unless requested sooner.
is installed, Windows is configured for
optimum POS performance, including Windows updates.
Hardware is connected with all drivers installed, and hardware is
configured to work with Aldelo software.
configurations - will include Windows advanced network TCP/IP
5. All necessary
cabling will be tested and included with their respective POS
hardware, with easy instructions and port labeling
you to unpack, then Plug and Play.
6. We provide 1hr per station login time free of
charge, to complete your system setup and train you on the POS
7. Onsite system setup & training is available at a
charge of $125.00 per hour in the NYC metro area. Call us for
availability of onsite support & training in other
areas through our reseller network.
ALDELO SOFTWARE SUPPORT & REMOTE LOGIN SERVICES:
CALL 973 887-4499
1. We provide 1/2 hr per software license, phone
support or login time,
free of charge, to setup the software registration and train you on
the POS software operation. All additional login setup and
training is subject to a $75.00 per 1/2 hour charge.
2. PLUG AND PLAY POS SYSTEMS LLC is not responsible
for any Windows O/S incompatibility or corruption causing Aldelo
POS to function improperly upon software installation.
3. etworking of your POS PCs and or terminals and
all POS hardware not supplied by us being used with Aldelo software
purchased from us is subject to $75.00 per half hour login support
ONGOING PHONE SUPPORT & REMOTE LOGIN SERVICES:
CALL 973 887-4499
1. You can contact us Mon/Fri 9am to 5pm for ongoing
Aldelo POS software support. Software support includes Aldelo
operation questions, system options changes, system malfunctions,
It does not include Aldelo database management, such as menu
changes, inventory maintenance, time & attendance maintenence, etc.
You can contact us Mon/Fri 9am to 5pm for EDC
support on Sterling, Mercury, and PPI.
3. For First Data, TSYS, Paymentech, Global, &
Heartland EDC support, contact your processor directly
4. You can contact us Mon/Fri 9am to 5pm for
Hardware Issues, Please note that all the hardware we sell is
Aldelo Certified and comes with a direct manufacturer warranty, so
hardware failures will be directed to the manufacturers tech
support for repair or replacement. Any Login support to
reconfigure hardware replaced or repaired by the manufacturer is
subject to $75.00 per half hour login support charges.
5. All POS software, hardware, hardware integration,
that is damaged by burglary, misuse, storm damage, etc. is subject to $75.00 per half
hour login support charges to download, reinstall, rebuild, or
repair damage to the system.
1. ALDELO Custom Menu Programming Services - Our
staff can quickly program your custom
menu, with all modifiers and food prep questions needed to run your operation smoothly. Most
menu's can be set for a $300.00
to $600.00 programming fee. Have a very large menu? Fax us your
menu for a quote.
2. PER INCIDENT
PHONE SUPPORT - For support not covered above, a $75.00 per incident charge
will apply, up to 30 minutes time provided per incident.