POS PERIPHERAL RETURNS -
Unless noted below or in the product description, all
hardware products can be cancelled or returned directly to Plug and Play POS within 30 days from the
date of invoice. Items returned must first be issued a Return
Merchandise Authorization (RMA) number. RMA numbers are valid for 15
days only. Please allow 2-4 weeks to process refunds and credit your
account. To receive credit, all products must (1) be returned
in their original packaging, (2) include all manuals, cables, warranty
cards, etc., 3) be clean, without scratches and resealed in a factory
new condition. All products must be returned double boxed, with no
markings or writing on the original box. If a product shows signs that
the entire product and packaging was removed from its original box, a
refund may be denied resulting in shipment of the product back to the
customer. Freight charges are not refundable. Customer is responsible
for shipping costs on returned items. If the returned item meets all the
above requirements, it will be accepted and a restocking fee will be
applied depending on the sale value of the returned items:
Aldelo Systems Restocking &
Returns - RMA# REQUIRED -
All Aldelo Complete Restaurant Systems may be
cancelled or returned within 30 days of the date of invoice. Software
however cannot be cancelled or refunded after Software Registration.
(All Aldelo Software Sales are Final). A hardware restocking fee will be
applied to all returns on a per unit basis. One unit is considered to be
either a Cashier Station, a Back Office Station, Wait-Staff or Bar Print Station or an Order Station. For
all systems, the customer is responsible for shipping costs associated
with sending the systems back to Plug and Play POS. Any products that are not
in Factory New or Like New condition will be charged
additional restocking fees based on the condition of the equipment.
Condition of the equipment will be determined by Plug and Play POS.
Aldelo Restaurant Systems -
- 25% of System (Hardware Only) Total Restock Fee :
Freight charges for all returns are
not refundable. Customer is responsible for shipping costs on returned
items. Our Return Policy for software is consistent with the
manufacturer?s license agreement. We do not accept returns Software or
Service Contracts. For certain items all sales are final and returns are
not available, see product descriptions for information.
PROFESSIONAL SERVICES :
All Professional Services, including
Onsite Support & Installation, Custom Menu Programming,
Order Hardware, Card Printing, Shipping are
Restocking POS Peripheral (Hardware) Fees:
5% of purchase price (minimum $15) if a product (s) of
equal or greater value is purchased as a replacement.
10% of purchase price (minimum $35) if no replacement
*on orders over $2500, a
restocking fee of up to 25% may be applied in certain instances
A $ 25.00 refusal fee will apply to all items that are not accepted upon
If a hardware product arrives Dead On Arrival (DOA), contact us
immediately or fill out the RMA request form. Please see manufacturers
warranties for manufacturer DOA polices. Full refunds are only given to
non-functional products. Customer is responsible for shipping costs on
returned items unless noted otherwise by Plug and Play POS.
Defective Merchandise Policy
If a hardware product appears to be defective upon
installation and usage, contact us immediately to fill out the RMA request form. Please see
manufacturers warranties for manufacturer return polices. All
system hardware that has been setup at PLUG AND PLAY POS prior to
shipment has been tested to be functional within all hardware
manufacturers and software providers specifications, After
systems are received and installed, any alterations or changes to
Windows O/S Components, Windows Network Configuration or any
Hardware Driver changes by the End user, will remove any
responsibility of defective system operation or performance from
PLUG AND PLAY POS. Full refunds are only given to
non-functional products within 30 Days of the Invoice Date. Customer
is responsible for shipping costs on returned items unless noted
otherwise by Plug and Play POS, in order to make a return you
must contact customer service to receive a return authorization number.
In order to return a product for full refund, the product must be
returned in the original packaging unopened. Products that have been
opened are not refundable.
If you receive a product that
was damaged in shipping, please contact customer service.
973 887-4499 , Email:
SHIPPING POLICY :
We offer FREE shipping
service via UPS Ground on all direct from Manufacturer
All Systems that require Preparation such as
Software loading, Network Configuration, Menu & Peripherals Setup, etc,
subject to Shipping Charges.
We offer our customers the following additional shipping
options subject to charge if quicker delivery is desired:
Shipping addresses must be a business or residential address, we
will not ship to a PO Box.
- Domestic Orders (Excl. Alaska & Hawaii): UPS Ground (Free), UPS 3 Day Select, UPS 2 Day Air, UPS NextDay Air,
Saturday Delivery not available in all areas.
- Orders to Alaska &
Hawaii - UPS Free Ground Not Available: UPS 2 Day Air, UPS NextDay Air, and may
be subject to a minimum of $20.00 additional
charges that apply,
a Plug and Play POS representative will contact you with details.
Canada Orders: UPS Worldwide Expedited, UPS Worldwide Express, UPS Worldwide Express Plus,
and are subject to a minimum of $20.00 additional
charges that may
apply, a Plug and Play POS representative will contact you with details.
International Orders: International Orders and Shipping - Please
Call, or Email:
Shipping Time: Orders
placed on our site usually ship the same day unless a product is out of
stock. Orders with Additional Services usually ship within 48
to 72 Hours
|We are committed to your
outlines how we handle your information you have provided by
using our website.
information collected by PLUG AND PLAY POS SYSTEMS LLC will be
used only by PLUG AND PLAY POS SYSTEMS LLC to improve our
products, services, and our websites. However PLUG AND PLAY POS
SYSTEMS LLC may release such information to responsible third
parties deemed reliable by PLUG AND PLAY POS SYSTEMS LLC. PLUG
AND PLAY POS SYSTEMS LLC also may direct website visitors to
websites operated by third parties, though PLUG AND PLAY POS
SYSTEMS LLC does not guarantee the security of any personal
information disclosed on those sites.
PLUG AND PLAY POS SYSTEMS LLC
may occasionally ask you to provide us with information such as
your name, email address, or other information. Of course, you
never have to answer any of these questions and most areas
within PLUG AND PLAY POS SYSTEMS LLC
website are accessible without providing such information.
Certain activities promoted by PLUG AND PLAY POS
SYSTEMS LLC (such as demo downloads, and online purchase
account setup) does require some personal information to be
provided by you, and in the event you do not provide such
information these activities will be inaccessible.
Online Account Creation
In our online account creation, PLUG AND
PLAY POS SYSTEMS LLC will ask you for contact information, such
as your email address or phone number, to communicate with you
for business reasons, procees items ordered online by you, send
you materials or information about PLUG AND PLAY POS SYSTEMS
LLC, or to send you advertising or promotional materials
regarding our business associates and partners.
In our demo download form, PLUG AND PLAY
POS SYSTEMS LLC will ask you for contact information, such as
your email address or phone number, and other related
information, to communicate with you for business reasons, to
send you materials or information, to send you any advertising
or promotional materials regarding business associates and
partners. PLUG AND PLAY POS SYSTEMS LLC may share the contact
and other information you have filled out with other entities..
keeping track of your shopping cart. Cookies are a feature of
your web browser that allows websites to transfer bits of
information to your computer for record-keeping purposes. A
cookie stored on your computer can be used to "remember" things
like your password, or that you have already registered. This
allows us to speed up your future activities here at our
website, saving the time you would normally spend on forms. You
can reject cookies and still use our site, however, it will
disable the ability for the site to recognize your cart or your
account. As you browse www.pluginpos.com,
advertising cookies will be placed on your computer so that we can
understand what you are interested in. Our display advertising partner,
AdRoll, then enables us to present
you with retargeting advertising on other sites based on your previous
interaction with www.pluginpos.com. The techniques our partners employ
do not collect personal information such as your name, email address,
postal address, or telephone number. You can visit this
page to opt out
of AdRollís and their partnersí targeted advertising.
In addition to using cookies to save time,
promotional and marketing purposes.
Internet Protocol (IP) Address
An IP address is the unique number
assigned to your server or Internet Service Provider; they
generally do not identify you personally. PLUG AND PLAY POS
SYSTEMS LLC keeps track of the IP address you are using to
access our website.
Safeguarding Your Personal
only collect personally identifiable information to the extent
deemed reasonably necessary to serve our legitimate business
purposes, and we will maintain appropriate safeguards to ensure
the security, integrity, and privacy of the information you have
Question & Complaint Contact
Any questions or complaints about our website or this privacy
statement can be resolved by contacting PLUG AND PLAY POS
SYSTEMS LLC at
email@example.com or you
may call us at 973 887-4499. Please address all mail to PLUG AND
PLAY POS SYSTEMS LLC, 9 Whippany Road Bldg A1 Unit 12A, Whippany
NJ 07981, USA.
Changes to our Privacy
Policy: Internet dynamics continually change and it is possible that
changes would most likely be minimal. However, if any substantial
changes are made to the policy, we will make every effort to notify
customers through prominent notices on the site.
SECURITY POLICY :
Credit Card Security: Shopping
at our site is secure and safe because all personal and credit card
information is encrypted and protected using the Secure Socket Layer
Protocol (SSL). When you press the Check Out button at the point
of purchase, your credit card information is transferred in encrypted
form. To check that your transaction is secure, look for the unbroken
key or closed padlock icon in the lower corner of your browser screen
during the checkout process.
How do we ensure security?
SSL (Secure Sockets Layer) technology to encrypt your name, address, and
credit card number, so that your personal data cannot be accessed while
traveling over the Internet.
WARRANTY POLICY :
PLUG AND PLAY POS will assist you when necessary to
administer the various Manufacturer Warranties that come with the
products we sell. Manufacturers below offer a direct ship to there
facilities for warranty issues. Please contact our Customer
Service if we can be of assistance.
firstname.lastname@example.org Customer Service -
TERMS AND CONDITIONS OF USE OF THIS WEBSITE
Copyright 2005-14 - Plug and Play POS Systems LLC - All Rights Reserved
- Trademarks are Property of their Respective Owners