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RETURNS POLICY:

POS PERIPHERAL RETURNS - Unless noted below or in the product description, all hardware products can be cancelled or returned directly to Plug and Play POS within 30 days from the date of invoice. Items returned must first be issued a Return Merchandise Authorization (RMA) number.  RMA numbers are valid for 15 days only. Please allow 2-4 weeks to process refunds and credit your account.  To receive credit, all products must (1) be returned in their original packaging, (2) include all manuals, cables, warranty cards, etc., 3) be clean, without scratches and resealed in a factory new condition. All products must be returned double boxed, with no markings or writing on the original box. If a product shows signs that the entire product and packaging was removed from its original box, a refund may be denied resulting in shipment of the product back to the customer. Freight charges are not refundable. Customer is responsible for shipping costs on returned items. If the returned item meets all the above requirements, it will be accepted and a restocking fee will be applied depending on the sale value of the returned items:

Aldelo Systems Restocking & Returns - RMA# REQUIRED - All Aldelo Complete Restaurant Systems may be cancelled or returned within 30 days of the date of invoice. Software however cannot be cancelled or refunded after Software Registration.  (All Aldelo Software Sales are Final).  A hardware restocking fee will be applied to all returns on a per unit basis. One unit is considered to be either a Cashier Station, a Back Office Station, Wait-Staff or Bar Print Station or an Order Station. For all systems, the customer is responsible for shipping costs associated with sending the systems back to Plug and Play POS. Any products that are not in Factory New or Like New condition will be charged additional restocking fees based on the condition of the equipment. Condition of the equipment will be determined by Plug and Play POS.

Aldelo Restaurant Systems - Minimum - 25% of System (Hardware Only) Total Restock Fee :

 








Freight charges for all returns are not refundable. Customer is responsible for shipping costs on returned items. Our Return Policy for software is consistent with the manufacturer?s license agreement. We do not accept returns Software or Service Contracts. For certain items all sales are final and returns are not available, see product descriptions for information.

PROFESSIONAL SERVICES :
All Professional Services, including Onsite Support & Installation, Custom Menu Programming,
Special Order Hardware, Card Printing, Shipping are Non-Refundable.

Restocking POS Peripheral (Hardware) Fees:
5% of purchase price (minimum $15) if a product (s) of equal or greater value is purchased as a replacement.
10% of purchase price (minimum $35) if no replacement is purchased
*on orders over $2500, a restocking fee of up to 25% may be applied in certain instances
Refusal fees: A $ 25.00 refusal fee will apply to all items that are not accepted upon delivery.

DOA Policy
If a hardware product arrives Dead On Arrival (DOA), contact us immediately or fill out the RMA request form. Please see manufacturers warranties for manufacturer DOA polices. Full refunds are only given to non-functional products. Customer is responsible for shipping costs on returned items unless noted otherwise by Plug and Play POS.

Defective Merchandise Policy
If a hardware product appears to be defective upon installation and usage, contact us immediately to fill out the RMA request form. Please see manufacturers warranties for manufacturer return polices.  All system hardware that has been setup at PLUG AND PLAY POS prior to shipment has been tested to be functional within all hardware manufacturers and software providers specifications,  After systems are received and installed, any alterations or changes to Windows O/S Components, Windows Network Configuration or any Hardware Driver changes by the End user, will remove any responsibility of defective system operation or performance from PLUG AND PLAY POS.  Full refunds are only given to non-functional products within 30 Days of the Invoice Date. Customer is responsible for shipping costs on returned items unless noted otherwise by Plug and Play POS,  in order to make a return you must contact customer service to receive a return authorization number. In order to return a product for full refund, the product must be returned in the original packaging unopened. Products that have been opened are not refundable.

 

Damaged Products?

If you receive a product that was damaged in shipping, please contact customer service.  973 887-4499 , Email: support@pluginpos.com

 

 
SHIPPING POLICY :

We offer FREE shipping service via UPS Ground on all direct from Manufacturer Items. 

NOTE: All Systems that require Preparation such as Software loading, Network Configuration, Menu & Peripherals Setup, etc, are subject to Shipping Charges.

We offer our customers the following additional shipping options subject to charge if quicker delivery is desired:  Shipping addresses must be a business or residential address, we will not ship to a PO Box.

- Domestic Orders (Excl. Alaska & Hawaii): UPS Ground (Free), UPS 3 Day Select, UPS 2 Day Air, UPS NextDay Air, Saturday Delivery not available in all areas.
- Orders to Alaska & Hawaii - UPS Free Ground Not Available: UPS 2 Day Air, UPS NextDay Air, and may be subject to a minimum of $20.00 additional
   charges that apply,  a Plug and      Play POS representative will contact you with details.
- Canada Orders: UPS Worldwide Expedited, UPS Worldwide Express, UPS Worldwide Express Plus, and are subject to a minimum of $20.00 additional
   charges that may apply, a Plug and Play POS representative will contact you with details.
-  International Orders: International Orders and Shipping - Please Call, or Email: sales@pluginpos.com
 

Shipping Time: Orders placed on our site usually ship the same day unless a product is out of stock.  Orders with Additional Services usually ship within 48  to 72 Hours

 

  PRIVACY POLICY :

We are committed to your privacy. Please read our privacy policy listed below which outlines how we handle your information you have provided by using our website.

Information Collection
Any information collected by PLUG AND PLAY POS SYSTEMS LLC will be used only by PLUG AND PLAY POS SYSTEMS LLC to improve our products, services, and our websites. However PLUG AND PLAY POS SYSTEMS LLC may release such information to responsible third parties deemed reliable by PLUG AND PLAY POS SYSTEMS LLC. PLUG AND PLAY POS SYSTEMS LLC also may direct website visitors to websites operated by third parties, though PLUG AND PLAY POS SYSTEMS LLC does not guarantee the security of any personal information disclosed on those sites.

PLUG AND PLAY POS SYSTEMS LLC may occasionally ask you to provide us with information such as your name, email address, or other information. Of course, you never have to answer any of these questions and most areas within PLUG AND PLAY POS SYSTEMS LLC website are accessible without providing such information.  Certain activities promoted by PLUG AND PLAY POS SYSTEMS LLC (such as demo downloads, and online purchase account setup) does require some personal information to be provided by you, and in the event you do not provide such information these activities will be inaccessible.

Online Account Creation
In our online account creation, PLUG AND PLAY POS SYSTEMS LLC will ask you for contact information, such as your email address or phone number, to communicate with you for business reasons, procees items ordered online by you, send you materials or information about PLUG AND PLAY POS SYSTEMS LLC, or to send you advertising or promotional materials regarding our business associates and partners.

Demo Download
In our demo download form, PLUG AND PLAY POS SYSTEMS LLC will ask you for contact information, such as your email address or phone number, and other related information, to communicate with you for business reasons, to send you materials or information, to send you any advertising or promotional materials regarding business associates and partners. PLUG AND PLAY POS SYSTEMS LLC may share the contact and other information you have filled out with other entities..

Use of Cookies
Our site uses cookies for the purpose of keeping track of your shopping cart. Cookies are a feature of your web browser that allows websites to transfer bits of information to your computer for record-keeping purposes. A cookie stored on your computer can be used to "remember" things like your password, or that you have already registered. This allows us to speed up your future activities here at our website, saving the time you would normally spend on forms. You can reject cookies and still use our site, however, it will disable the ability for the site to recognize your cart or your account.  As you browse www.pluginpos.com, advertising cookies will be placed on your computer so that we can understand what you are interested in. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with www.pluginpos.com. The techniques our partners employ do not collect personal information such as your name, email address, postal address, or telephone number.  You can visit this page to opt out of AdRollís and their partnersí targeted advertising. 

In addition to using cookies to save time, our websites may use cookies, to retrieve user information for promotional and marketing purposes.

Internet Protocol (IP) Address
An IP address is the unique number assigned to your server or Internet Service Provider; they generally do not identify you personally. PLUG AND PLAY POS SYSTEMS LLC keeps track of the IP address you are using to access our website.

Safeguarding Your Personal Identifiable Information
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity, and privacy of the information you have provided.

Question & Complaint Contact Information
Any questions or complaints about our website or this privacy statement can be resolved by contacting PLUG AND PLAY POS SYSTEMS LLC at jbuchman@pluginpos.com or you may call us at 973 887-4499. Please address all mail to PLUG AND PLAY POS SYSTEMS LLC, 9 Whippany Road Bldg A1 Unit 12A, Whippany NJ 07981, USA.

Changes to our Privacy Policy: Internet dynamics continually change and it is possible that the Privacy Policy could undergo slight changes, although any such changes would most likely be minimal. However, if any substantial changes are made to the policy, we will make every effort to notify customers through prominent notices on the site.

 

SECURITY POLICY :

Credit Card Security: Shopping at our site is secure and safe because all personal and credit card information is encrypted and protected using the Secure Socket Layer Protocol (SSL). When you press the Check Out button at the point of purchase, your credit card information is transferred in encrypted form. To check that your transaction is secure, look for the unbroken key or closed padlock icon in the lower corner of your browser screen during the checkout process.

How do we ensure security?
We use SSL (Secure Sockets Layer) technology to encrypt your name, address, and credit card number, so that your personal data cannot be accessed while traveling over the Internet.


WARRANTY POLICY :

PLUG AND PLAY POS will assist you when necessary to administer the various Manufacturer Warranties that come with the products we sell.  Manufacturers below offer a direct ship to there facilities for warranty issues.  Please contact our Customer Service if we can be of assistance.

support@pluginpos.com  Customer Service - (973)-887-4499

 

Web Terms TERMS AND CONDITIONS OF USE OF THIS WEBSITE

 

 

 

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