Returns Policy:                                                                         Back to Home

Customer Service:

Phone: (973) 887-4723

Email: support@pluginpos.com

ALL SOFTWARE SALES ARE FINAL

HARDWARE RETURNS - Unless noted below or in the product description, all hardware products can be cancelled or returned directly to Plug and Play POS within 30 days from the date of invoice. Items returned must first be issued a Return Merchandise Authorization (RMA) number.  RMA numbers are valid for 15 days only. Please allow 2-4 weeks to process refunds and credit your account.

To receive credit, all products must (1) be returned in their original packaging, (2) include all manuals, cables, warranty cards, etc., 3) be clean, without scratches and resealed in a factory new condition. All products must be returned double boxed, with no markings or writing on the original box. If a product shows signs that the entire product and packaging was removed from its original box, a refund may be denied resulting in shipment of the product back to the customer. Freight charges are not refundable. Customer is responsible for shipping costs on returned items. If the returned item meets all the above requirements, it will be accepted and a restocking fee will be applied depending on the sale value of the returned items:

Aldelo Turn Key Systems Restocking & Returns

All Aldelo Complete Restaurant Systems may be cancelled or returned within 30 days of the date of invoice. Software however cannot be cancelled or refunded after Software Registration.  (All Aldelo Software Sales are Final).  A hardware restocking fee will be applied to all returns on a per unit basis. One unit is considered to be either a Cashier Station, a Back Office Station, Wait-Staff or Bar Print Station or an Order Station. For all systems, the customer is responsible for shipping costs associated with sending the systems back to Plug and Play POS. Any products that are not in “Factory New” or “Like New” condition will be charged additional restocking fees based on the condition of the equipment. Condition of the equipment will be determined by Plug and Play POS.

• Aldelo Restaurant Systems
  - 25% of System (Hardware) Total Restock Fee :

Freight charges for all returns are not refundable. Customer is responsible for shipping costs on returned items. Our Return Policy for software is consistent with the manufacturer’s license agreement. We do not accept returns Software or Service Contracts. For certain items all sales are final and returns are not available, see product descriptions for information.

PROFESSIONAL SERVICES

All Professional Services, including Onsite Support & Installation, Custom Menu Programming, Special Order Hardware, Card Printing, are Non-Refundable.

Restocking POS Hardware Fees:

5% of purchase price (minimum $15) if a product (s) of equal or greater value is purchased as a replacement.

10% of purchase price (minimum $35) if no replacement is purchased

*on orders over $2500, a restocking fee of up to 25% may be applied in certain instances

Refusal fees:

- A $25.00 refusal fee will apply to all items that are not accepted upon delivery.

DOA Policy
If a product arrives Dead On Arrival (DOA), contact us immediately or fill out the RMA request form. Please see manufacturer’s warranties for manufacturer DOA polices. Full refunds are only given to non-functional products. Customer is responsible for shipping costs on returned items unless noted otherwise by Plug and Play POS

In order to make a return you must contact customer service to receive a return authorization number. In order to return a product for full refund, the product must be returned in the original packaging unopened. Products that have been opened are not refundable.

Damaged products?

If you receive a product that was damaged in shipping, please contact customer service.

973 887-4723 , Email: service@pluginpos.com

Returns
Most demo and returned items show very little usage with only minor scratches or blemishes. All items are fully functioning and have been tested to insure usability. These items are sold as is and a warranty is not guaranteed. Clearance items arriving Dead on Arrival (DOA) can be returned within 30 days. Items not DOA can not be returned.

Equipment Condition Descriptions:
- Like New: Item is in original packaging, no scratches and no signs of wear
- Very Good: Item may be in original packaging, possible light scratches and signs of wear
- Good: Item has scratches and signs of wear
- Functional: Item has scratches and may have dents or other cosmetic blemishes.

 
Payments 
We accept Master Card, Visa, Discover, and American Express Credit Cards.  COD Certified Check, Third party Leasing is available.